Top 3 for HR
Top 3 for HR
At Van Opstal & Partners, we offer Top 3 training for HR.
- Being able to advise others in their conflicts
- Being more conflicted in your own conflicts
- Guide difficult conversations between people in conflict
This training can be in-house data and takes three half days.
The effect is:
✅ Support management in difficult situations, making them less energetic and less likely to escalate.
✅ Less absenteeism, less turnover.
✅ Create an open and confidential culture where everyone feels safe.
Day part 1: You as an advisor
As an HR consultant, you are often the first point of contact for both managers and employees when things go wrong.
12:45-13:00 Walk-in
13:00 Introduction, learning objectives, exercise de-escalation
13:30 Positions versus interests
14:30 Break
14:45 Listening skills
- Summarize
- Paraphrasing/labeling
- Positive relabeling
16:00 Break
16:10 Emotions, how do you do it?
17:00 End
Day 2: You as part of the conflict.
Whether you like it or not, sometimes you become part of the conflict. Then it also affects you as a human being. How do you deal with that?
12:45-13:00 Walk-in
13:00 Recap, check-in, learning objectives, observation exercise
13:30 Conflict styles
14:30 Break
14:45 Conflict diagnosis
- Herd behavior
- Toothpaste caps discussion
- Drama Triangle
16:00 Break
16:10 De-escalating, how do you do it?
- With screamers
- With withdrawals
- With appropriators
17:00 End
Day part 3: you as mediator
As an HR consultant, you can also take the role of mediator.
12:45-13:00 Walk-in
13:00 Recap, check-in, learning objectives, exercise positive re-labeling
13:30 Setting and role
14:15 Break
14:30 Practice call 1
- Plenary
15:30 Practice call 2
- In subgroups
16:30 Closing
17:00 End
Today
Do you want this for your organization? Then get in touch today. We will be happy to discuss your situation and practice and make sure our offerings fit accordingly.
To govern is to foresee, so forge the iron while it is hot and don't fill the well only after the horse has bolted!
