HR Training

The effect of HR training is:

• Supporting management in difficult situations so that these situations require less energy and are less likely to escalate.
• Fewer sick days, lower turnover.
• To create an open and trusting culture in which everyone feels safe.

Day part 1: You as an advisor

 As an HR consultant, you are often the first point of contact for both managers and employees when things go wrong.

12:45–1:00 p.m.	Walk-in
1:00 p.m.	Introduction, learning objectives, de-escalation exercise
1:30 p.m.	Viewpoints versus Interests
2:30 p.m.	Break
2:45 p.m.	Listening Skills – Summarizing – Paraphrasing/Labeling – Positive Relabeling
4:00 p.m.	Break
4:10 p.m.	Emotions—how do you deal with them?
5:00 p.m.	End

Day 2: You as part of the conflict.

Whether you like it or not, sometimes you become part of the conflict. Then it also affects you as a human being. How do you deal with that?

12:45–1:00 p.m.	Walk-in
1:00 p.m.	Recap, check-in, learning objectives, observation exercise
1:30 p.m.	Conflict Styles
2:30 p.m.	Break
2:45 p.m.	Conflict diagnosis – Herd behavior – Toothpaste cap discussion – Drama triangle
4:00 p.m.	Break
4:10 p.m.	De-escalation: How Do You Do It? – Dealing with Yellers – Dealing with Withdrawers – Dealing with Conceders
5:00 p.m.	End

Day part 3: you as mediator

As an HR consultant, you can also take the role of mediator.

12:45–1:00 p.m.	Walk-in
1:00 p.m.	Recap, check-in, learning objectives, positive relabeling exercise
1:30 p.m.	Setting and Role
2:15 p.m.	Break
2:30 p.m.	Practice Interview 1: Plenary Session
3:30 p.m.	Practice Interview 2: In Small Groups
4:30 p.m.	Conclusion
5:00 p.m.	End

Today

Do you want this for your organization? Then get in touch today. We will be happy to discuss your situation and practice and make sure our offerings fit accordingly.

To govern is to foresee, so forge the iron while it is hot and don't fill the well only after the horse has bolted!